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Terms & Conditions

Effective Date: 1st June, 2025

Welcome to trueneed.in (“Site”, “we”, “our”, “us”). By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our platform.

If you do not agree to these Terms, please do not use our website.

1. Use of the Website

  • You must be at least 18 years old to use our site or have the involvement and consent of a parent or legal guardian.

  • You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Account Registration

  • When creating an account, you agree to provide accurate, current, and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We reserve the right to suspend or terminate your account at our discretion.

3. Products & Services

  • All products or services displayed on the website are subject to availability.

  • We reserve the right to change, discontinue, or modify products, pricing, or services at any time without notice.

  • We make reasonable efforts to ensure product descriptions and prices are accurate, but errors may occur.

4. Orders & Payments

  • By placing an order, you agree to pay the full amount including applicable taxes and shipping charges.

  • All transactions on trueneed.in are processed securely. We accept standard online payment methods.

  • We reserve the right to cancel or refuse any order for reasons including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

5. Shipping & Delivery

  • Delivery timelines are estimates and not guaranteed.

  • We are not liable for delays caused by third-party logistics providers.

  • Shipping charges, if any, will be displayed at checkout.

6. Returns & Refunds

Please refer to our Refund & Return Policy for details on:

  • Eligibility for returns

  • Return process and timelines

  • Refund conditions

7. Intellectual Property

  • All content on trueneed.in including text, graphics, logos, images, and software is the property of TrueNeed or its content suppliers.

  • You may not reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or services.

  • All services and products are provided “as is” without warranties of any kind, express or implied.

9. User Conduct

You agree not to:

  • Use the site for any unlawful purpose

  • Interfere with the site’s operation or security

  • Post false, defamatory, or harmful content

10. Third-Party Links

Our site may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content or practices.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the site after changes implies acceptance.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes shall be subject to the jurisdiction of the courts of Kalyan, Maharashtra.

13. Contact Us

For questions regarding these Terms, please contact us:

TrueNeed
📧 Email: support@trueneed.in
🌐 Website: https://www.trueneed.in